Question How do I track my order?
AnswerAfter placing an order, you will receive a confirmation email with a tracking link. Also, you can easily track your order by accessing My Account and Order Details on our website.
Question How do I return an item?
AnswerIf you wish to return an item, contact us at info@prenom.studio.
Note that all the items should be unworn and undamaged. You can only return an item within 7 days after receiving it.
Question What shipping options do you use?
AnswerDomestically we ship via Georgian Post

Internationally we use EMS shipping.

Question When will I receive my refund?
AnswerPlease, allow us 10 working days to receive a refund. The payment will be refunded to the customer’s card if the order has been paid by card.

If you refund a “check-in” payment, the money will be refunded to the customer’s PayPal account. Please see PayPal refund policy to get additional information.

Question How can I change name or address?
AnswerYou can change your account details by clicking “My Account” and “Order Details” on our website.